Online Education Complaint Process
(The following statements have been adapted for Wilson College and used with permission by Shippensburg University)
In compliance with U.S. Congressional House Rule (HR) 668.43 (b) and U.S. Department of Education (USDOE) rules, an institution offering distance education must “provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student's complaint.”
Wilson College encourages all current, former and prospective students, regardless of their residency, to FIRST submit any grievances, complaints or concerns directly to Wilson College as follows:
- For grievances, complaints, or concerns related to a particular class, students should FIRST contact their faculty member to resolve the matter, in accordance with the procedures outlined in Wilson College’s Catalog.
- For grievances, complaints, or concerns unrelated to a particular class please review the Bluebook/Student Handbook.
- If students believe the problem cannot be solved by the college, a complaint may be filed with Wilson College’s state approval and licensing entities, the Pennsylvania State System of Higher Education and the Pennsylvania Department of Education, or its accreditor, the Middle States Commission on Higher Education.
Wilson students living in Maryland may also choose to file a complaint by contacting:
Maryland Attorney General
Consumer Protection Division
200 St. Paul Street
Baltimore, MD 21202
Please note : Wilson College has filed for registration with the Maryland Higher Education Commission. Should a student file a complaint, Wilson College will be subjected “to investigation . . . by the Office of the Attorney General or the Maryland Higher Education Commission.”
If you have any questions or need additional information, please contact Wilson College’s Academic Affairs Office at firstname.lastname@example.org or 717-262-2018.